Telemarketing Do Not Call Policy
This policy was last updated on December 15, 2014
South University and its subsidiaries (collectively South University) comply with laws and regulations surrounding Do Not Call, and are committed to protecting and respecting consumers’ rights to privacy with regard to marketing messages.
South University has established and implemented written procedures to honor consumers' requests that they not be called, and appropriate personnel have received training. Procedures include consultation of both the National Do Not Call Registry and internal Do Not Call List prior to making any telephone solicitation.
In addition to complying with the various state and federal regulations of the United States and Canada- those which permit South University and its subsidiaries to contact customers who have made an inquiry regarding one of our locations for a specific period of time - we also maintain an Internal Do Not Call Record of those consumers who have requested they be excluded from receiving marketing messages by phone (voice, text, or fax).
To be added to South University’s Internal Do Not Call Record, consumers who have made a previous inquiry must provide the number(s) at which they no longer wish to receive marketing messages by phone (voice, text, or fax). The number(s) will be added within five (5) business days of receipt of such request.
This Internal Do Not Call Record is retained by South University and its subsidiaries until a consumer makes a new inquiry, thereby agreeing to be contacted at number(s) provided. If no new inquiry is made, the record will be retained for at least five (5) years. If a consumer is listed on the Internal Do Not Call Record, and their name and number are later provided as part of a Personally Developed Referral (PDR), the consumer may not be contacted by telephone unless they personally inquire or verify that they may be taken off of our Internal Do Not Call Record.
A request from a customer to be added to our Internal Do Not Call Record, does not preclude South University and its subsidiaries from contacting consumers via email, or direct mail.
Consumers may request a copy of this Policy. Upon receipt of request, we will send a copy via U.S. mail or electronic mail within thirty (30) days. A link to this Policy is included in the footer of all Education Management LLC, its subsidiaries and affiliated schools marketing properties.
This policy does not apply to first or third party collection calls, or to any other call which may be required by law or regulation.
If you have any questions or comments regarding the Internal Do Not Call Policy, you may contact:
Compliance Department – Do Not Call List
Education Management Corporation
210 Sixth Avenue, 33rd Floor
Pittsburgh, Pennsylvania 15222