As an online student, communication can be tricky, especially if you’re used to face-to-face interaction. However, we are committed to helping you succeed! For starters, your Admissions Representative, Academic Counselor and Finance Counselor are there to answer your questions as they arise. In addition, we've designed the online classroom to facilitate open and frequent communication between students and faculty.
Here are a few things you can do as a student to help make the flow of information smooth and efficient.
1. Be easy to reach. If your contact information isn’t current, it’s going to be hard for people to get in touch with you. (You can update this information at any time in the Campus Common.) Additionally, make sure to set up a voicemail at the phone number you provide so that anyone who calls can leave a message.
2. Respond promptly. Always get back to your instructors or members of your graduation team as soon as possible. However, if you’re communicating via email, take a few seconds before hitting send to ensure that your message is clear and complete, uses proper grammar and is free of typos.
3. Find your important contacts. Contact information for your graduation team, faculty members and technical support appears on your Campus Common homepage. In addition, at the beginning of each course, your instructor will provide you with their email address, phone number, Skype ID and office hours via email and the Announcements section of the course home page. You can also email class members or your instructor by clicking “Email” in the red toolbar in the online classroom.
4. Know your options for reaching your instructor. A good place to start is the open forum in your classroom called “Questions for the Professor," where your question—and the answer from your instructor—will be visible to your classmates. This is a great place to visit to see if your question has been previously answered and to learn from what’s already been posted. In this forum, you may want to ask about:
• Accessing academic resources
• What you have read in lectures or textbooks
• Other general information that may be helpful to all students
On the other hand, if you have a question about grades, issues preventing you from attending class or other personal concerns, contact your instructor privately for a one-on-one conversation.
In addition, your instructor will provide weekly virtual office hours, respond to emails and answer your questions promptly, give detailed feedback on graded assignments and be active in the classroom's discussion forum.
If you have additional questions about communicating with faculty or staff as an online student, feel free to ask a member of your graduation team or your instructor.
To learn more about South University, request more information here!