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We asked, you answered. See what changes are coming soon!

by South University, Online Programs
October 7, 2014

At South University, Online Programs, we measure our success by your success, and we’re always striving to give you the best possible experience as our student. As part of these efforts, we’re constantly looking for ways to improve and understand what we can do better.

Survey imageThat’s why, in the first few months of every year, we ask you to participate in the annual Noel Levitz Priorities Survey for Online Learners (PSOL). Many of you contributed in 2014, and, by doing so, you not only helped us to enrich the quality of your own time at South University, but also the experience of all students for years to come!

The results are in...

Now that we’ve spent some time reviewing what you had to say and coming up with ways to enhance your experience, we’re ready to make some changes. Many of you asked for us to provide additional support at the beginning of your classes, so we’ve been focusing on how to help you get better acquainted with your instructor and your courses. Here’s what we’ve been doing so far, and we’re just getting started!

1. Faculty videos being added to the classroom
Some of our faculty members are now sharing videos of themselves in the classroom to give you a more personalized experience and introduction. Don’t be surprised if one of your instructors creates their own introductory video in the near future!

2. Improved faculty welcome calls
We’re working with our faculty to make sure they reach out to every student and cover all of the important information you need to know.

3. More training for staff
Graduation team members are receiving additional training so that they can do a better job helping you in your first week. We’re also making sure they’re prepared to assist with common technical issues, no matter whether your questions come in the first, or last, week of your course.

Even beyond these three items, there’s a lot going on behind the scenes to ensure that you always have the individual support you need and the most current and useful information at your fingertips!

That's not all!

Watch for more updates in the following months about the changes we’re making to help you along your journey to graduation. In the meantime, if you have more ideas about what we could be doing to improve your experience, feel free to share them with your admissions representative, academic counselor, or student finance counselor. We’d love to hear from you!

Tags: student success online courses

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